Your Privacy Is Our Priority

We collect various types of information to operate the 499bde platform. This information is essential for improving our service quality, ensuring security, and meeting regulatory obligations.

1.1 Registration and Identity Information

When creating an account, we collect the following information:

• Full name and date of birth (for age verification — only for those aged 21 or above)
• Email address and mobile number
• Bangladeshi national identity card or passport number (at the time of KYC verification)
• Address and current location (at the country/division level)
• Preferred language and time zone

1.2 Financial Transaction Information

For deposit and withdrawal processing, we collect:

• bKash, Nagad, Rocket, Upay, or bank account numbers (for transaction verification)
• Transaction history, amounts, and timestamps
• Withdrawal requests and bonus claim records

We never store full bank card numbers or complete financial credentials on our servers — this information is processed in encrypted form through the payment gateway.

1.3 Technical and Usage Information

Information collected automatically while you use the platform:

• IP address and Device ID
• Browser type, version, and operating system
• Login time, session duration, and gaming activity logs
• Cookie and local storage data (for saving preferences and security)
• Referral source and entry page information

499bde uses your collected information only for specific, lawful, and legitimate purposes. We process your personal information for the following reasons:

2.1 Account Management and Security

• Completing account registration, verification, and login processes
• Identity verification (KYC) and age confirmation
• Preventing fraud, money laundering, and unauthorized access
• Security monitoring of account activity

2.2 Service Delivery and Improvement

• Providing gaming services, betting opportunities, and promotional offers
• Processing deposits, withdrawals, and financial transactions
• Managing customer support (via live chat and email)
• Personalizing user experience and improving the platform
• Identifying and resolving technical issues

2.3 Responsible Gaming

• Assessing addiction risk and alerting users in a timely manner
• Enforcing limits (deposit limits, session limits)
• Processing and managing self-exclusion requests

2.4 Marketing and Communications

With your consent, we may send you information about new promotions, bonus offers, and platform updates via email or platform notifications. You can opt out of these communications at any time from your account settings or by contacting us.

499bde does not sell, rent, or share your personal information with third parties for commercial purposes without permission. However, information may be disclosed in the following limited circumstances:

3.1 Service Providers

We work with certain trusted third-party service providers — such as payment processors (bKash, Nagad, Rocket, and banking partners), game software providers (Pragmatic Play, Spribe, JILI, PG Soft, etc.), and cybersecurity and technology partners. These providers receive only the information necessary to perform their services and may not use it for their own purposes.

3.2 Legal Obligations

We may be legally required to disclose relevant information in response to court orders, lawful demands from government or regulatory authorities, anti-money laundering investigations, or national security requirements.

3.3 Business Transfers

If ownership, merger, or acquisition of the 499bde platform occurs, user information may be transferred to the new owner under the terms of this Policy. In that case, we will notify you in advance.

499bde uses cookies and similar tracking technologies. Cookies are small text files stored in your browser that help improve website functionality.

4.1 Essential Cookies

These cookies are essential for maintaining login sessions, storing security tokens, and managing core functionality (displaying balance, loading games). Disabling them will prevent the platform from working properly.

4.2 Functionality Cookies

Used to remember your language preference (Bengali), game settings, display preferences, and similar personal settings.

4.3 Analytics Cookies

Collects anonymous analytics data to understand which pages are most used, where technical issues exist, and how users interact with the platform. This data does not directly identify you.

You can manage cookies from your browser settings, but disabling certain cookies may limit some features of the platform.

499bde retains your information only for as long as necessary to fulfil the purpose for which it was collected or to meet legal obligations.

• Active account data: fully retained for as long as the account remains active.
• Financial transaction records: retained for the period required under applicable law.
• Closed account data: may be retained for a specified period after account closure for regulatory and legal reasons.
• Cookie and session data: session cookies are deleted when the browser is closed; persistent cookies are automatically deleted after their set expiry period.
• Marketing communication data: deleted within a reasonable time after consent is withdrawn.

If you wish to delete your account, please contact our support team. All information, except that retained due to legal obligations, will be deleted within a reasonable time.

499bde has implemented industry-standard technical and administrative measures to protect your information.

• SSL/TLS Encryption: All data transmission between the platform and your device is protected with industry-standard encryption.
• Data Encryption: Sensitive information stored on our servers (passwords, financial data) is kept in encrypted form.
• Access Controls: Only authorized personnel can access user information, and only to the extent necessary.
• Two-Factor Authentication: An option to add an extra layer of security to your account is provided.
• Regular Security Audits: Regular security assessments are conducted to identify and address potential vulnerabilities.
• Incident Response: In the event of a security breach, we act promptly and notify affected users where applicable.

While we are committed to ensuring the highest level of protection, 100% security on the internet cannot be guaranteed. It is therefore your own responsibility to keep your account password secure and not share it with anyone.

You have the following rights regarding your personal information, and 499bde respects these rights:

7.1 Right to Access

You have the right to know what information we hold about you, where it was collected from, and how it is being used. Upon request, we will provide a summary within a reasonable time.

7.2 Right to Rectification

If any information stored in your account is incorrect or incomplete, you may request a correction. We will make every effort to update it within a reasonable time.

7.3 Right to Erasure

In certain circumstances (such as when the information is no longer necessary or consent is withdrawn), you may request deletion of your personal information. However, some information may need to be retained due to legal obligations or legitimate interests.

7.4 Right to Restrict Processing

You may request that we limit the processing of your information for specific purposes, particularly in relation to marketing communications.

7.5 Right to Withdraw Consent

For information processed on the basis of consent, you may withdraw your consent at any time. This will not affect the lawfulness of processing carried out prior to withdrawal.

To exercise any of these rights, please contact our support team. We will respond within a reasonable time.

499bde is strictly for those aged 21 or above. We do not knowingly collect any personal information from minors.

Age verification is mandatory during the registration process. If any user conceals their age by providing false information, their account will be immediately closed and the associated funds may be withheld.

If we find evidence that a minor's information has been collected by mistake, we will delete it immediately.

As 499bde is an international platform, your information may be stored and processed on servers outside Bangladesh. Where international data transfers occur, we ensure that:

• The receiving party complies with appropriate protection measures.
• Information remains encrypted during transmission.
• Third-party providers maintain data protection standards consistent with this Policy.

By using the 499bde platform, you consent to this international data transfer.

499bde may update this Privacy Policy from time to time. If any significant changes are made, we will notify you in the following ways:

• A notice will be displayed on the platform.
• You will be informed of the update at your registered email address (if email notifications are enabled).
• The "Last Updated" date at the top of this page will change.

Continued use of the platform after changes have been made will be taken to mean that you have agreed to the new policy. We therefore recommend checking this page regularly.

If you have any questions, concerns, or requests regarding your information in relation to this Privacy Policy, please contact us. Our support team is available 24/7 in Bengali.